Cooper Carry Helpdesk Primer Doc
Using the Helpdesk Portal
The Helpdesk Portal allows all employees to find FAQs, Solutions, and create Help Request Tickets. This document aims to give an overview of the functions available to you.
When your Cooper Carry email was created, we sent an email, (like the one pictured below) informing you that your account for the new helpdesk has been created! Please Click the URL and sign in with your Cooper Carry Email and Password.
Next, you will get a page asking you to activate with SSO.
After clicking the Activate button you will be prompted to authenticate your login. Once Authenticated you will be all set to start using the new Helpdesk Portal!
From the main portal page, you will have 3 options:
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Search Bar – Allows you to search keywords like “Password” or “VPN” to find any related documents, FAQs, and previously opened tickets.
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Browse help articles – Here you can search our ever-growing solutions and FAQs for help with common IT tasks.
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Report an issue – This button will allow you to create a ticket with IT or Digital Practice.
The Report an Issue page has a feature that will present any related solution article based on your Tickets subject line! For instance, if your ticket subject line pertains to a password issue, any password-based solutions will be presented in the panel to the right.
The Solutions page allows you to search for FAQs on tasks related to IT such as password resets, or finding your computer name.
Sending emails to Helpdesk@Coopercarry.com is always an option. You also can use the “HelpDesk Ticket” link on your desktop to take you to the portal. 